Frequently Asked Questions

Before buying a home in an HOA you should review the rules and regulations and make sure you are comfortable abiding by them in your daily life. You should also consider the assessment rate and make sure it fits into your budget.

Governing documents are legal documents that states the community’s rules, bylaws, information about assessment amounts, conditions & restrictions (CCR’S), and more. It is very important to review these documents to make sure you are always in compliance with the items dictated in the document. Some violations may be subject to certain fees.

The CC&Rs (covenant, conditions and restrictions) are the rules of your neighborhood. They describe the requirements and limitations of what you can do with your property. The goal of the CC&Rs is to protect, preserve, and enhance property values in the community. Most of the time, the rules make sense and are easy to accept.

Bylaws are the guidelines for the operation of the nonprofit organization that is the homeowner’s association. These bylaws define the duties of the various officers of the board of directors, membership voting rights, required meetings, and other specific items that are necessary to run the homeowner’s association.

An assessment is the amount that is periodically due from each homeowner to cover the operating expenses of the common areas, hazard insurance, and to provide reserve funds for future improvements. All homeowners are expected to pay this assessment.

HOA special assessments are extra, “unusual” fees that you may be charged by your HOA board under certain conditions. These costs are usually levied by the board only in emergencies, such as in the case of unexpected large-scale damage.

The term “homeowners association (HOA) fee” refers to an amount of money that must be paid by certain types of residential property owners to their owners association. These fees are collected to assist the association with maintaining and improving properties. The range of fees will depend on the type of property and services provided. Contact management for association coverage and details.

Your violation notice will have the steps to resolve, and additional information on how to be in compliance with your community’s rules. Reach out to your property management team for additional information.

One-time payments using bank account information, or a credit card can be used for convenient and quick payments. A convenience fee will be charged when a homeowner chooses to use this feature. The exact dollar fee amount will be displayed before completing the payment.

Visit the Homeowner Portal to make a payment.

1. Login into your the portal

2. Below the total balance, click the "Pay Now" button

3. Select the form of payment, then fill out the required information, including the amount to pay (not including the service fee). The payment amount will default to the total balance existing payment method/bank account/credit card. Fill in all information as requested. The bank name will autofill once the bank routing number is verified.

4. Edit the payment amount, if needed, then click "Make Payment."

5. Confirm the payment amount. Here, the convenience fee amount will be displayed.

6. Select Yes

The rights and responsibilities are generally included within the CC&Rs which are available on your community page. But if you don’t feel like digging it up yourself, just contact your management team who is here to answer all of your questions.

If you are selling your unit you will want to do the following;

1. Call management company to notify of your estimated closing date and update account with forwarding address for all credit refunds

2. Discontinue any Automatic Payments you have set up

3. Turn over all key cards for association (If applicable)

4. Call Management for additional trash can pickup (If applicable

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